How Can We Help You?

Find answers to the top questions from our customers here or for digital banking specific questions, please visit our Digital Banking FAQs. Still need help? Feel free to contact us.

• What is the routing number for my Bristol County Savings Bank account?

  The Routing Number for Bristol County Savings Bank is 211370859. 

• Can I have online banking with just an auto loan?
  Yes. Learn more about our digital banking services and register for digital banking.
• Can I pay consumer or business loans via online or mobile banking?

  Yes. Learn more about our digital banking services and register for digital banking.j

• Can I transfer funds to another bank?

  Yes, using online or mobile banking.

• How can I change my address?

  You can update your address from within digital banking using the 'Contact Info' area. Or you can contact us by phone at 508-828-5420 or secure email or visit a local branch office.

• How do I sign up for bill pay?

  Within the online or mobile banking application you can click on the “bill pay” tab. Follow the instructions to enable your account(s) and to enable payees.

• How do I view the back of an imaged check?

  Select the check number you wish to view. A new window will open with the image of the front of the check. There will be an option at the top of the window to view the back of the check.

• How long are statements available/archived?

  Once you opt into receiving online statements they will remain in your Online Banking up to 18 months. You can also export the statements to your computer and they will remain there until you choose to delete them.

• I forgot my online banking password – how do I get a new one?

  If you have not had three failed attempts at entering your password, you may click on the “reset it yourself” link on the sign in page. If you are successfully authenticated via phone, text message, or out of wallet questions, you can set a new password for your online banking.

  If you have attempted more than three times to enter your password and failed, please call the Customer Service Center at 508-828-5420 or visit a local branch.

• I forgot my user ID – how do I get a new one?

  In order to obtain your user ID, please call the Customer Service Center at 508-828-5420 or visit a local branch.

• I have two checking accounts; how do I select the appropriate checking account for paying bills?

  Once you have been set-up for bill pay, log into your online banking and click on the “Pay Bills and Send Money” tab, then select the appropriate account from the dropdown.

• Why can’t I transfer out of my passbook account?

  Withdrawals from passbooks must be completed at a branch office. However, we do offer statement savings accounts which can be accessed electronically.

• How can I reset my debit card pin #?
  If you forgot your debit card pin #, you can stop by any branch office to reset it. If you know your current pin # and would like to change it, that can be done at any Bristol County Savings Bank ATM.
• I need to make changes to my personal information. What can I do?

  Please contact us at 508-828-5420 or stop by any branch office to make these changes.

• I need to provide my account and routing number. I don't have checks, so where can I find these numbers?

  The ABA Routing Number for Bristol County Savings Bank is 211370859. Please contact us at 508-828-5420 for additional assistance. 

• What type of processing timing does Bristol County Savings Bank use?
  The Bank currently uses ‘real time’ processing and not ‘batch’ processing. One of the advantages of ‘real time’ processing, is you may have quicker access to your funds and transactions are processed immediately, upon receipt. This helps you understand exactly how much money you have available at any given time. Also, with real-time, fraudulent activity can be detected sooner.
• What should I be aware of with ‘real time’ processing?

  It is important to ensure sufficient balances in your account at all times since timing of deposits and withdrawals can impact whether your account is overdrawn. The account balance is a moment by moment situation, as opposed to ‘end of the day’ balance. A helpful way to monitor this is by using mobile or online banking. Below is an example of how real-time works:

  Day 1

  • 9:00 am - $4,000 account starting balance
  • 10:00 am - $19,000 Payment Made
  • 10:01 am - -$15,000 Account Overdrawn by $15,000
  • 10:01 am - Insufficient Funds Fee Assessed
  • 11:00 am - $23,000 Internal Transfer Deposit

  Day 2

  • If sufficient money is in the account by 1:00 pm on Day 2, the $19,000 will be paid; however, the fee will remain.

About Loans

• What options are available to make a loan payment if I don't have a deposit account with Bristol County Savings Bank?

  We have several convenient options available.

• How can I find out the payoff amount on my loan?

  Please call the Customer Service Center at (508) 828-5420 or send a secure email to customer.service@bcsbmail.com in order to obtain a payoff. You can log in to your online banking account to view your loan balance. 

About Deposits

• How can I open a deposit account?

  To open an account please visit one of our convenient branch offices or personal accounts can be opened online (see below for details).

• I didn’t authorize a transaction that appeared on my statement. What do I do?

  You can always start the process by calling and alerting us immediately at (508) 828-5420. 

• Is there a limit as to how much I can spend per day on my debit or ATM card?

  The daily limit for cash withdrawal is $500. The limit for debit card purchases is $1,000. If you need a temporary debit card increase for a one-time purchase, please contact us at 508-828-5420 or visit your local branch.

About Opening a Deposit Account Online

• How can I open a deposit account?

  Personal deposit accounts can be opened online. Open your account here. 

• How can I find my security code (CVV) on the back of my debit or ATM card?

  The CVV Number (“Card Verification Value”) on your credit card or debit card is a 3 digit number on your MasterCard® branded debit cards.

  Your CVV number can be located by looking on the back of your debit card.

  Providing your CVV number to an online merchant proves that you actually have the physical debit card – and helps to keep you safe while reducing fraud.

  CVV numbers are NOT your card’s secret PIN (Personal Identification Number).

  You should never enter your PIN number when asked to provide your CVV. (PIN numbers allow you to use your debit card at an ATM or when making an in-person purchase with your debit card.)

• Which ownership type should I choose for my account?

  If you will be the only person to have ownership of this account, choose individual. If you would like someone else to be an owner on the account, select Joint.

• Why do I need to provide personal information on this application and how will it be used?

  Federal laws require financial institutions to obtain, verify and record personal information that identifies each person who opens an account. Your information is securely stored on your account and customer record once your account is opened.

• Why do I need to review and accept disclosures?

  Disclosures contain the important terms and conditions about the account you are opening. Reviewing and accepting disclosures ensure that you are informed about how we will manage your account.

• NACHA-External Account Authorization

  By accepting this statement, you are authorizing Bristol County Savings Bank to initiate a one-time electronic debit for your initial funding deposit (and if necessary, electronically credit your account to correct erroneous debits).

• What is a U.S. Person?

  The IRS tax code has specifically defined the term “United States person” as meaning any of the following:

  • A citizen or resident of the United States
  • A domestic partnership
  • A domestic corporation
  • Any estate other than a foreign estate
  • Any trust if:
    • A court within the United States is able to exercise primary supervision over the administration of the trust, and
    • One or more United States persons have the authority to control all substantial decisions of the trust
  • Any other person that is not a foreign person
• What is FATCA?

  The Foreign Account Tax Compliance Act (FATCA) is a United States federal law requiring United States persons (including those living outside the U.S.) to have yearly reported themselves and their non-U.S. financial accounts to the Financial Crimes Enforcement Network (FinCEN), and requires all non-US (Foreign) Financial Institutions (FFI’s) to search their records for suspected US persons for reporting their assets and identities to the US Treasury.

About Tax Forms

• Will I receive any tax documents from Bristol County Savings Bank?

  If your accounts meet the criteria for reporting, for example, if your accounts have not earned interest above reporting requirements, you would not receive a tax document; otherwise, you will receive the appropriate tax documents from the bank. The Internal Revenue Service (IRS) requires us to report certain information regarding the amount of interest, dividend or miscellaneous income or forgiveness of debt, as well as certain mortgage interest our customers pay to us. We use specific forms, such as IRS Forms 1099 and 1098, to annually report income and interest paid.

• When will I receive my tax documents in the mail?

  Bristol County Savings Bank typically mails tax documents no later than January 31. Depending on the postal delivery, you can usually expect to receive your tax documents by the third week of February. If you don’t receive your tax documents by then, you can look at your eStatements within online banking to see if they are available online or please call us at (508) 828-5420.

• Why did I receive IRS form 1099-R?

  If you received distributions from an IRA you will receive IRS form 1099-R. You may receive more than one IRS form 1099-R, because distribution information on each form is limited to one account and one distribution code. If you have any questions about your IRA, please call us at (508) 828-5420.

• Can I view my tax documents online?

  Yes, if you have enrolled in online banking and as long as you are the primary owner of the account, you can view digital copies of your tax documents. Fore security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting. Business users who have User Administration entitlement are able to view these documents.

• Will I continue to receive copies of my tax documents in the mail?

  Yes, you will still receive a copy of you tax document in the mail.

• I have a business account, why can't I access the business tax document through online banking?

  Business users who have User Administration entitlement are able to view these documents. For security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting.

• What is FAQ
  Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est.